Payment Policy

This Payment Policy outlines how transactions are processed at Rustic Sahuaro and the measures we take to protect your personal and financial details.

1. Secure Checkout & Transparent Pricing

Full payment is required at the time of purchase. All prices and transactions on our site are processed in United States Dollars (USD $). Your final checkout total will clearly break down:

  • Product Price: The cost of your selected handcrafted pottery, garden accents, planters, or home decor.
  • Shipping Fees: FREE shipping on orders over $50.00, a flat rate of $4.95 for orders under $50.00, or FREE local pickup at our Surprise showroom.
  • No Hidden Fees: We never charge hidden handling fees or restocking fees. Applicable taxes are calculated clearly before you complete checkout.

2. Accepted Payment Methods

We offer a safe and seamless checkout experience through trusted payment gateways. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

3. Transaction Security & SSL Encryption

Protecting your financial privacy is essential to us:

  • SSL Encryption: Our website relies on 256-bit Secure Socket Layer (SSL) encryption to keep your transaction details safe and private during checkout.
  • Data Privacy & PCI Compliance: Rustic Sahuaro does not store, access, or handle your full credit or debit card numbers. All billing details are encrypted and processed directly through PCI-DSS Level 1 compliant secure payment gateways.

4. Order Confirmation & Processing

  • Instant Email Receipt: As soon as your payment clears, you will receive an automated email confirmation with your order summary and order number.
  • Handling Time: Confirmed orders enter our fulfillment queue and are prepped for dispatch or pickup within 1 to 2 business days.

5. Payment Discrepancies & Billing Issues

If you notice a billing error, duplicate charge, or payment authorization issue during checkout, please contact us immediately so we can assist you before your order enters fulfillment.

6. Contact & Support Information

If you have any questions regarding payment processing, billing, or a recent transaction, please reach out to us:

  • Store Name: Rustic Sahuaro
  • Address: 17745 W Grand Ave, Surprise, AZ 85387, United States
  • Phone: +1 480-842-1136
  • Email: support@rusticsahuaro.com
  • Business Hours: Monday – Sunday: 8:30 AM – 5:00 PM MST